by Jan Harris
According to new research by Keynote Systems, the quality and reliability of VoIP is continuing to improve and the technology is catching up with traditional public telephony networks.
Technology testing firm, Keynote, made more than 125,000 calls between New York and San Francisco over a month, as part of the study.
Although the firm recorded some delay and call completion problems, two of the VoIP companies tested achieved a completion rate of over 99.5 per cent.
Keynote looked at a number of indicators, including service availability, call completion percentage and audio delay.
It tested 12 different VOIP and PacketCable phone services for their reliability, responsiveness and clarity and then compared the results with PSTN services from AT&T and Verizon.
The study only looked at VoIP over telephones, and not ’soft phone service’ through computers.
The research found that there was still a problem with audio delay in calls, with VoIP’s performance still lagging behind PSTN and PacketCable in this area.
VOIP providers had a one-way audio delay of between 150 to 250 ms, while both PSTN and PacketCable had a mean average audio delay of below 150 milliseconds.
The most common audio problems for VOIP calls were audio holdover, front clipping, other kinds of clipping, and hum.
PacketCable performed the best in terms of audio problems in nearly all indicators.
Overall, the findings show that VoIP is improving but there is still room for improvement in terms of quality of calls.
http://www.voip-news.co.uk
вторник, 9 октября 2007 г.
четверг, 4 октября 2007 г.
VoIP will make money, not save it
There are two problems with the hype around IP telephony.
First, it probably will not save users as much as they would end up spending on extra hardware to maintain call quality the promise of savings is a red herring.
But there is a bigger problem in that most people punting IP telephony completely miss the point about its real value. They are stuck in a 130-year-old mindset in which telephony begins and ends with the ability of two people to talk when they are apart. Several embellishments have been added voicemail, caller ID, call forwarding but it is still all about talking. If all that has changed is the way the voice signal is carried, then voice over IP (VoIP) changes nothing.
But if voice is simply another data stream, then it can be mixed up and enriched with other data streams. Once that happens once phone systems are connected to financial and customer records a world of opportunities opens up. Business can start being extracted from a system that was previously just part of the furniture.
Link caller ID with other information, for example, and suddenly when customers call, their profiles pop up on screen even before the call has been answered. Everything can be seen from outstanding invoices, to what happened last time the customer called the company, to how profitable the account is.
Making well-integrated information available to the right people as soon as or even before they need it makes for better, faster customer service and happier customers.
Even better, an integrated system makes it easy to keep information up to date. Suddenly, a customer relationship management system simply is an address book and it automatically tracks every phone call, SMS or email exchanged with every customer. The customer database is always up to date and shared throughout the organisation. It can also become a rich source of information for new business creation.
That is the true value of VoIP. Forget about saving pennies on phone calls and look instead to the new business it can create.
by Brendan Peo, CRN
First, it probably will not save users as much as they would end up spending on extra hardware to maintain call quality the promise of savings is a red herring.
But there is a bigger problem in that most people punting IP telephony completely miss the point about its real value. They are stuck in a 130-year-old mindset in which telephony begins and ends with the ability of two people to talk when they are apart. Several embellishments have been added voicemail, caller ID, call forwarding but it is still all about talking. If all that has changed is the way the voice signal is carried, then voice over IP (VoIP) changes nothing.
But if voice is simply another data stream, then it can be mixed up and enriched with other data streams. Once that happens once phone systems are connected to financial and customer records a world of opportunities opens up. Business can start being extracted from a system that was previously just part of the furniture.
Link caller ID with other information, for example, and suddenly when customers call, their profiles pop up on screen even before the call has been answered. Everything can be seen from outstanding invoices, to what happened last time the customer called the company, to how profitable the account is.
Making well-integrated information available to the right people as soon as or even before they need it makes for better, faster customer service and happier customers.
Even better, an integrated system makes it easy to keep information up to date. Suddenly, a customer relationship management system simply is an address book and it automatically tracks every phone call, SMS or email exchanged with every customer. The customer database is always up to date and shared throughout the organisation. It can also become a rich source of information for new business creation.
That is the true value of VoIP. Forget about saving pennies on phone calls and look instead to the new business it can create.
by Brendan Peo, CRN
Sipera Answers $10M VoIP Call
by Cassimir Medford
Sipera Systems on Tuesday said it has snagged $10 million in funding to use toward expansion of its VoIP security business.
Sipera products protect businesses from an array of VoIP-borne threats, including voice spam and toll fraud. The startup, whose funding totals $29.5 million, has managed to hook investors on the promise of VoIP despite a couple of high-profile VoIP company meltdowns.
“There is definitely some turbulence in the consumer VoIP service provider market, but there is very healthy growth in the wireless VoIP market that manifests itself in VoIP over Wi-Fi,” Sipera CEO Seshu Madhavapeddy said.
SunRocket, a well-funded provider of consumer VoIP services, recently shuttered its business, while market leader Vonage has admitted that it is considering bankruptcy after a number of legal setbacks.
Tony Seth, a general partner with Duchossois Technology Partners, the VC that led the funding round, believes that demand for VoIP security will pick up when unified communications, the integration of voice, email, and video into a single environment, becomes a reality.
“As corporate VoIP joins email and video in traversing the Internet it will become more open to attack, and enterprises and carriers will have to address the issue,” Mr. Seth said.
The VoIP market continues to splinter into multiple sectors, each with very different market dynamics and prospects.
VoIP as an alternate consumer carrier service is facing major problems, but VoIP as an application, represented by companies such as Jajah, Rebtel, Jangl, and Jaxtr, seems to have the confidence of the investment community.
In the last year Rebtel grabbed $20 million, while Truphone collected $23.4 million. Jajah took $20 million, while newcomer Ooma topped everyone with a $27 million haul, and most recently Jaxtr got $10 million.
VoIP equipment providers occupy the least turbulent sector of the market. They market gear for wireline service providers, such as carriers and cable operators, enterprises, and even wireless carriers.
But VoIP security, in part because there has not yet been an industrywide call to arms, remains a challenging market.
“Vendors have been warning businesses to get out in front of the VoIP security problem for some time, but that has not yet worked because there has not been some pivotal event that gets everyone’s attention,” said Will Stofega, an analyst with IDC.
And Yankee Group analyst Zeus Kerravala believes the VoIP security market will find traction when businesses truly embrace the Internet for their critical voice traffic.
“VoIP security will become important when business-to-business VoIP takes off,” Mr. Kerravala said. “What you see now is intracompany VoIP, so the concerns revolve around availability, not critical things like stealing VoIP calls.”
http://www.redherring.com
Sipera Systems on Tuesday said it has snagged $10 million in funding to use toward expansion of its VoIP security business.
Sipera products protect businesses from an array of VoIP-borne threats, including voice spam and toll fraud. The startup, whose funding totals $29.5 million, has managed to hook investors on the promise of VoIP despite a couple of high-profile VoIP company meltdowns.
“There is definitely some turbulence in the consumer VoIP service provider market, but there is very healthy growth in the wireless VoIP market that manifests itself in VoIP over Wi-Fi,” Sipera CEO Seshu Madhavapeddy said.
SunRocket, a well-funded provider of consumer VoIP services, recently shuttered its business, while market leader Vonage has admitted that it is considering bankruptcy after a number of legal setbacks.
Tony Seth, a general partner with Duchossois Technology Partners, the VC that led the funding round, believes that demand for VoIP security will pick up when unified communications, the integration of voice, email, and video into a single environment, becomes a reality.
“As corporate VoIP joins email and video in traversing the Internet it will become more open to attack, and enterprises and carriers will have to address the issue,” Mr. Seth said.
The VoIP market continues to splinter into multiple sectors, each with very different market dynamics and prospects.
VoIP as an alternate consumer carrier service is facing major problems, but VoIP as an application, represented by companies such as Jajah, Rebtel, Jangl, and Jaxtr, seems to have the confidence of the investment community.
In the last year Rebtel grabbed $20 million, while Truphone collected $23.4 million. Jajah took $20 million, while newcomer Ooma topped everyone with a $27 million haul, and most recently Jaxtr got $10 million.
VoIP equipment providers occupy the least turbulent sector of the market. They market gear for wireline service providers, such as carriers and cable operators, enterprises, and even wireless carriers.
But VoIP security, in part because there has not yet been an industrywide call to arms, remains a challenging market.
“Vendors have been warning businesses to get out in front of the VoIP security problem for some time, but that has not yet worked because there has not been some pivotal event that gets everyone’s attention,” said Will Stofega, an analyst with IDC.
And Yankee Group analyst Zeus Kerravala believes the VoIP security market will find traction when businesses truly embrace the Internet for their critical voice traffic.
“VoIP security will become important when business-to-business VoIP takes off,” Mr. Kerravala said. “What you see now is intracompany VoIP, so the concerns revolve around availability, not critical things like stealing VoIP calls.”
http://www.redherring.com
понедельник, 1 октября 2007 г.
Business Builders Forum includes AdCalls VoiP Advertising Technology to enhance CRM programs
FOR IMMEDIATE RELEASE
(PRLog.Org) – Sep 30, 2007 – Effective Immediately, Business Builders Forum will offer it’s members the ability to provide the AdCalls patent-pending FREE World-Wide Long Distance to all customers and prospects. Utilizing the AdCalls FREE VOIP Dialer concept, member businesses will capture customer profiles into their CRM data base as the dialers are installed. All users will also a choice of Local Access Numbers to make World-Wide phone calls.
Business Builders Forum, Inc. (BB4M) is a business referral organization dedicated to the promotion of Local Business and promoting the most effective and innovative marketing techniques that will help the each member increase sales and profits.
Michael Richmond, President and Founder states, “Two of the most critical challenges facing each of our members are: (1) How can we get NEW Customers and (2) How can we get our old customers coming in more frequently? We feel the AdCalls FREE World-Wide Long Distance Dialer and P2P (Phone-to-Phone) program will be a great asset to building a critically needed permission based CRM program.”
AdCalls, Inc., a California based VOIP and Internet Advertising Company has designed a Private Label Dialer for the BB4M organization. (www.adcalls.net/pl/bb4m) . This patent-pending Ad supported VOIP Dialer will now be offered for branding to all BB4M members. Each member will be permitted to give an unlimited number of World-Wide dialers to every client, customer and prospect.
Not only will this create customer good will, but when the dialer is installed, the business name is immediately imbedded on the desktop icon of each computer, the dialer is branded with the business name and the user views local business advertising as they are making calls to any home phone, cell phone and business phone… Anywhere in the World.
The most important aspect of this CRM Small Business Solution is the Customer Data Base that is created when the dialer is installed. The business immediately captures the customer Name, Email Address, Zip Code, Area Code, State, Country, Age and Genders of every customer and prospect installing the Dialer.
Al Krauza, AdCalls President, states, “ To establish a good relationship with a customer you need to communicate with that customer and 95% of businesses do not know who their customers are for the purpose of communication. Asking a customer for their email address is a very difficult situation. You must give – to get. If you give a customer FREE World-Wide Long Distance, they will give you their email address”
The AdCalls CRM Solution Technology will be introduced to the national network of BB4M members at their monthly meetings, business newsletters and training programs.
BB4M membership information is available at www.bb4m.com
For more information about AdCalls, contact:
Al Krauza, President
AdCalls, Inc.
72 Argonaut #140
Aliso Viejo, CA 92656
949-305-3050
alk@adcalls.com
(PRLog.Org) – Sep 30, 2007 – Effective Immediately, Business Builders Forum will offer it’s members the ability to provide the AdCalls patent-pending FREE World-Wide Long Distance to all customers and prospects. Utilizing the AdCalls FREE VOIP Dialer concept, member businesses will capture customer profiles into their CRM data base as the dialers are installed. All users will also a choice of Local Access Numbers to make World-Wide phone calls.
Business Builders Forum, Inc. (BB4M) is a business referral organization dedicated to the promotion of Local Business and promoting the most effective and innovative marketing techniques that will help the each member increase sales and profits.
Michael Richmond, President and Founder states, “Two of the most critical challenges facing each of our members are: (1) How can we get NEW Customers and (2) How can we get our old customers coming in more frequently? We feel the AdCalls FREE World-Wide Long Distance Dialer and P2P (Phone-to-Phone) program will be a great asset to building a critically needed permission based CRM program.”
AdCalls, Inc., a California based VOIP and Internet Advertising Company has designed a Private Label Dialer for the BB4M organization. (www.adcalls.net/pl/bb4m) . This patent-pending Ad supported VOIP Dialer will now be offered for branding to all BB4M members. Each member will be permitted to give an unlimited number of World-Wide dialers to every client, customer and prospect.
Not only will this create customer good will, but when the dialer is installed, the business name is immediately imbedded on the desktop icon of each computer, the dialer is branded with the business name and the user views local business advertising as they are making calls to any home phone, cell phone and business phone… Anywhere in the World.
The most important aspect of this CRM Small Business Solution is the Customer Data Base that is created when the dialer is installed. The business immediately captures the customer Name, Email Address, Zip Code, Area Code, State, Country, Age and Genders of every customer and prospect installing the Dialer.
Al Krauza, AdCalls President, states, “ To establish a good relationship with a customer you need to communicate with that customer and 95% of businesses do not know who their customers are for the purpose of communication. Asking a customer for their email address is a very difficult situation. You must give – to get. If you give a customer FREE World-Wide Long Distance, they will give you their email address”
The AdCalls CRM Solution Technology will be introduced to the national network of BB4M members at their monthly meetings, business newsletters and training programs.
BB4M membership information is available at www.bb4m.com
For more information about AdCalls, contact:
Al Krauza, President
AdCalls, Inc.
72 Argonaut #140
Aliso Viejo, CA 92656
949-305-3050
alk@adcalls.com
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